Deliveries and Returns

Our delivery times vary depending on the selected mode of transport from 3 to 5 working days on average by letter max from the French post office or by colissimo to mainland France. This period is 8 days on average for other European countries and for the America zone in the "small international packet" format of the French post office.

Acceptance of the order also constitutes acceptance of the selected carrier. If for any reason Chiccharms considers that this carrier is not the most suitable for the delivery of a given order, the customer will be notified by email, and a different choice will be mutually agreed.

Chiccharms will use the information as it has been transcribed to it, cannot be held responsible in the event of non-delivery due to the entry of an incorrect recipient address.

Chiccharms undertakes to process any order within a maximum of 48 working hours following its validation.

Delivery will generally take place within the announced timeframes, but it may occasionally happen that for logistical reasons these times are extended. Chiccharms undertakes to inform its customer by email, if the malfunction is attributable to it. If the deadlines cannot be met due to the carrier chosen by the customer, Chiccharms cannot be held responsible for it.

Chiccharms will systematically provide proof of shipment, if provided with the selected transport method, on which will appear a tracking number that can be viewed on the carrier's website. We cannot be held responsible for any possible lack of tracking by the carrier linked for example to a scanning error, or to a computer bug on the carrier's website.

Some force majeure elements may discharge Chiccharms of its delivery obligation: strikes, fires, riots, natural disasters, but also the impossibility of being able to supply correctly constitute a discharge from this obligation.

Returns and right of withdrawal

Right of withdrawal

As required by the Hamon law (law 2014-344 of March 17, 2014) governing mail order sales, the buyer has a period of 14 days to form an opinion on the product delivered. During this entire period, the latter may exercise his right of withdrawal.

You may use the model withdrawal form, but it is not obligatory. In order to meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the right of withdrawal

This deadline is deemed to have been met if you send back the goods before the 14-day period has expired. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

Refund

We undertake to refund the returned product within 14 days. We may withhold reimbursement until we have received the goods back, or until you have provided us with proof of shipment of the goods, whichever is the earliest.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you expressly agree otherwise. In any event, this means will not incur any fees for you.

We will cover the direct costs of returning the item.

Consumer responsibility

You are only liable for any diminished value of the property resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the property.